As an Assistant Banqueting Manager at the Mount Nelson, you will drive excellence to all guests, while crafting lasting culinary experiences, orchestrated by the attentive, knowledgeable, and approachable staff. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
- To supervise, co-ordinate and direct the prompt, cordial and efficient service of food and beverages to ensure that service standards are maintained during service.
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Responsible for assisting with reporting deadlines, payroll & rosters.
- Conduct daily briefings with the team.
- Monitoring and controlling of various operating equipment, standards and inventories.
- Assist with monitoring and controlling food and beverage costs and variances.
- Must ensure that duties are carried out in accordance with Leading Quality Assessment (LQA) standards.
- Assist in all F&B outlets on a regular or semi-regular basis as and when required.
- Coordinate the communication between front of the house and back of the house staff.
- Perform regular inspection of food and beverage preparation and presentation to maintain the required standards.
- Assist in controlling and monitoring the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the On-Track labour management system.
- Manage, control and update the On-Track system on a daily basis.
- To report all maintenance and repair problems that require attention to the relevant parties and to ensure that appropriate corrective action is taken as and when required.
- Ensure that all storage areas are kept neat and clean at all times.
- Participate in monthly stock-takes as and when required.
- Assist with the control of staff rostering, permanent and contract, to ensure adequate coverage according to business levels.
- Manages the process to ensure no beverage items ever reach their expiry dates.
- Assist with the implementation of formal training plans and to conduct on-the-job training sessions for all employees on a regular basis.
- Conduct daily briefing meetings with the team.
- Constantly monitor guest complaints, compliments and suggestions to ensure prompt, efficient and accurate service.
- Respond to guest complaints in a timely manner and escalate to the Assistant F&B Manager when required.
Requirements
What You Bring:
- Diploma / Degree from a reputable hotel school.
- Must have 3-5 years F&B supervisory management experience in a luxury hotel environment.
- Good communication and interpersonal skills.
- Excellent leadership skills.
- Knowledge of silverware – advantageous.
- Ability to work under pressure.
- Basic knowledge of food cost, employee scheduling and payroll – advantageous.
- Extensive food and beverage (F&B) knowledge.
- Working knowledge of general restaurant operations.
- Familiar with point-of-sale computers and software.
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
#J-18808-Ljbffr
