Requirements:
- 5 Years hands on operations management experience
- At least 5 years of experience in a similar role, preferably in the car rental or automotive industry.
- Mechanical knowledge
- Strong administration skills
- Presentable with good communication skills
- Diploma in fleet or operations management is an added benefit
Key Responsibilities:
Fleet Management
- Oversee the maintenance, repair, and servicing of a 250-car fleet to ensure all vehicles are roadworthy and meet quality standards.
- Develop and manage preventative maintenance schedules to minimize vehicle downtime.
- Ensure vehicles are prepared and delivered on time to meet customer bookings and reservations.
- Monitor fleet utilization and recommend strategies for optimization and efficiency.
- Communicate downtime to sales team with accurate deadlines on availability to optimize rental income.
Workshop Management
- Supervise daily operations of the workshop, ensuring quality control and adherence to deadlines.
- Manage a team of technicians, mechanics, and support staff to deliver timely and effective repairs.
- Establish and maintain standard operating procedures for repairs and maintenance.
- Source, negotiate, and manage relationships with suppliers for parts and materials.
- Conduct regular audits of tools, equipment, and safety standards in the workshop.
- Ensure workshop cleaning culture is adhered to and managed at all times.
- Manage workshop shifts and overtime.
Panel Shop & Rim Repair Management
- Oversee all panel-beating and spray-painting work, ensuring adherence to quality and safety standards.
- Coordinate with the panel shop team to ensure timely delivery of vehicles after cosmetic repairs.
- Inspect completed panel work to guarantee high-quality finishes and customer satisfaction.
- Prioritize minor repairs such as bumpers and minor scratches with a 4-hour turnaround time.
- Ensure damaged hub caps/rims are repaired/replaced prior to any rental.
- Ensure the rim repairer has sufficient hub caps and rims to avoid downtime for repairs.
- Sign off on all orders for parts, materials, and consumables.
Administrative Duties
- Maintain accurate records of all repairs, maintenance, and servicing activities.
- Prepare monthly/weekly reports on all vehicle malfunctions and panel shop performance.
- Manage all maintenance and repairs related expenses.
- Ensure new/for sale vehicles go through Roadworthy, major service, and fitment of tracking units.
- Inspect job cards and ensure accurate fitment of all parts.
Customer Service
- Collaborate with the customer service team to address vehicle-related issues promptly.
- Ensure vehicles meet customer expectations in terms of cleanliness, functionality, and appearance.
- Ensure all vehicles are on time for rental.
- Utilize the “vehicle upgrade policy” in case of an emergency.
Roadside Assistance
- Carry the 24-hour roadside assistance telephone, attend to all calls and assist clients with queries and malfunctions.
- Send out the technician on standby to attend to vehicle malfunctions, ensuring the technician is:
- On time
- Dressed well
- Prepared with all parts required to ensure a good repair
- Occasionally attend to malfunctions with technicians to monitor behavior, client experience, and technician overall performance.
- Manage the process of vehicle and part handover on a weekly basis.
- Ensure roadside assistance vehicle is maintained and serviced on time; no downtime can be afforded.
- Vehicle exchanges due to malfunctions to go through the “vehicle exchange procedure.”
- In case of major accidents, attend the accident scene and write reports for future reference.
Parts Department
- Oversee parts departments.
- Sign off on all large orders.
- Participate in monthly stock takes to ensure accuracy.
- Ensure parts department is kept neat and tidy at all times.
- Build healthy relationships with suppliers.
- Manage part turnaround times to minimize downtime.
Technical Skills:
- Strong knowledge of automotive mechanics, diagnostics, and maintenance processes.
- Experience in managing panel shop operations will be beneficial.
- Proficient in fleet management software and workshop management tools.
Soft Skills
- Excellent leadership and team management abilities.
- Strong problem-solving skills and attention to detail.
- Ability to work under pressure and meet tight deadlines.
- Effective communication and interpersonal skills.
- Create and maintain a healthy working culture.
Key Performance Indicators (KPIs)
- Fleet availability rate.
- Maintenance and repair turnaround time.
- Quality control pass rate for vehicles.
- Cost efficiency of workshop and panel shop operations.
- Monthly vehicle malfunction ratio.
- On-time vehicle availability.
Application Process:
If you meet the requirements and are interested in this opportunity, please send your CV to .
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