Introduction
The Process and Administrative Systems Officer is responsible for assisting the Technical Administrative Manager in managing and optimising all technical, administrative, and system-related processes and procedures within the organisation. This includes both IT and non-IT systems. The role involves ensuring efficient operations, maintaining system integrity, and implementing best practices to enhance overall performance.
Duties & Responsibilities
Assist with the management and maintenance of IT and non-IT systems.
Assist with the development and implementation of technical and administrative procedures and policies.
Assist with the smooth operation of all technical systems and infrastructure.
Assist with overseeing system upgrades, configurations, and installations.
Coordinate and supervise administrative tasks and support services.
Provide technical support and troubleshooting assistance.
Monitor system performance and address issues promptly.
Ensure compliance with relevant regulations and standards.
Manage system security and data protection protocols.
Collaborate with other departments to streamline processes and improve efficiency.
Maintain accurate records and documentation of system configurations and administrative activities.
Conduct regular training sessions for staff on system usage and best practices.
Assist with the evaluation and recommendation of new technologies and tools to enhance system performance.
Desired Experience & Qualification
Qualifications:
Gr 12 of equivalent (essential)
Qualification in Information Technology, Business Administration, or a related field (advantage).
MS Office, especially Advanced Excel (essential)
Knowledge & Experience:
2 to 4 years proven experience in managing technical and administrative systems.
Strong knowledge of IT infrastructure, systems management, and administrative processes.
Knowledge of SoloPlan, Zoho Forms, NetStar, DataTim will be a distinct advantage
Skills & Abilities:
Excellent organizational and multitasking skills.
Strong problem-solving and analytical abilities.
Proficiency in relevant software and tools.
Good communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and a high level of accuracy
Driver’s license and own vehicle
