Job Responsibilities
- Handling customer inquiries and providing exceptional customer service.
- Welcoming customers to a warm environment and giving customers peace of mind by explaining work carried out on collection.
- Following up with the workshop and providing accurate feedback to customers multiple times a day.
- Assisting with scheduling appointments and meetings.
- Maintaining accurate records and databases.
- Providing quotes to customers and following up on quotes issued.
- Responding to all customer enquiries.
- Invoicing and collecting payment from customers for services rendered.
- Walking clients to their cars when delivering vehicles.
- Translating customer-reported problems to Technicians and Workshop Manager.
- Ordering necessary parts from suppliers and double-checking that they are delivered to technicians on time.
- Keeping work area and reception area neat and tidy.
- Answering phones courteously and in a timely manner.
- Completing paperwork in a timely manner.
- Organizing paperwork in an orderly manner according to company procedure.
- Updating daily report sheets.
- Resolving customer enquiries efficiently and effectively.
- Informing customers immediately about delays/problems or additional work.
- Describing all repairs and services performed to customers when returning their vehicles.
- Ensuring all vehicles are clean and tidy when collected.
Job Requirements
- Experience in an after-market workshop will be an advantage.
- Only candidates with experience as an automotive service advisor will be considered.
- Must be able to work within the existing team, with minimal supervision.
Job Types
Full-time, Permanent
Pay
R10,000 - R20,000 per month
Ability to Commute/Relocate
Randburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Experience
Motor Industry: 2 years (Required)
Language
- English (Required)
- Afrikaans (Preferred)
License/Certification
- Drivers (Preferred)
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