The primary function of the Customer Services Consultant is to ensure deliverables across a range of administrative/support functions to Egoli Gas external customers as well as internal departments and to provide a high level of customer service excellence. The Customer Services Consultant is responsible for S/O administration, follow-up, communication, customer interaction, and system updates.
Knowledge and Skill Requirements:
- Computer Literate (MS Office).
- Excellent telephone skills.
- A working knowledge of Cogsdale would be advantageous.
- Previous working experience within a customer service environment is non-negotiable.
Duties and Responsibilities:
- Ensure that new service applications are completed in full, all relevant documentation is received, and the system is updated in line with company processes and requirements.
- For the Domestic/Commercial sectors, support the Business Consultants in terms of opening the customer file and finalizing new service installations.
- Responsible for ensuring that all deposit and connection fees are raised on all new accounts as required.
- Customer Services is responsible for all transfer of ownership documentation and reconnection for the Domestic and Commercial sectors.
- Service Order Administration.
- Assist in all internal and external complaints/queries.
- Assist walk-in customers with all aspects of connecting to gas, including gas equipment demonstration and referral to SAPGA approved gas installers.
- Ensure adherence to the OHS Act and legal requirements.
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