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Docucare Associate

Xerox Corporation • Other • Worcester, Western Cape, South Africa • $200 - $300 / year • 12h ago

City: Worcester

State/Province: Worcestershire

Country: United Kingdom

Department: DELIVERY_ACCOUNT_OPERATIONS

Date: Friday, January 3, 2025

Working time: Full-time

Ref#: 20034609

Job Level: Experienced

Job Field: DELIVERY_ACCOUNT_OPERATIONS

Seniority Level: Entry Level

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.

OVERVIEW:
Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers.

PRIMARY RESPONSIBILITIES:

Carries out regular preventative maintenance checks on client fleet of machines
Replenishes consumables
Maintains log of all activities including on-site parts inventory
Maintains clean and tidy devices and surrounding environment
Carries out first level repair and escalates in accordance with agreed procedures for next level maintenance and technical support
Ensures SLA is achieved, and customer requirements are met
Commits to maintain skill set through personal development and training
Promotes knowledge sharing and acts as a mentor/coach
Works closely with the customer, providing support and promoting Xerox in conversation

QUALIFICATIONS, SKILLSETS & EXPERIENCES:

Advanced knowledge of all site products and client IT environment
Experience in a customer-facing technical service role
Demonstrates a proactive approach to work with initiative and drive
Good technical and/or electrical aptitude

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