MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Responsibilities
• Validating non-motor insurance related incidents and claims, meeting with clients, witnesses and SAPS officials, finalizing all reports and administration on claims, liaising with service providers and internal claims advisors, handling of admin and follow-ups concerning claims, resolving all queries and problems from service providers and clients.
Minimum Experience Required
- Minimum 3 years Non-Motor claims experience essential
- Minimum 5 years investigations experience
- Solid understanding of STI claims procedures: inclusive of claims, investigations and legal department processes.
Qualifications
- Grade 12/Standard 10/NQF 4
- Must be highly proficient in dealing with clients at all levels
- Organized
- Professionalism
- Self-disciplined
- Self-motivated
- Analytical
- Desire to excel
- Good attendance record
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Attention to detail
- Excellent administrative skills
- Good communication skills
- Able to work flexible hours
- Customer focus
- Active listening skills
- Results oriented
- Teamwork
- Follow up – (must be able to establish procedures to monitor that which has been promised and delivered)
- More than one language
- SAPS Police Experience/Investigative background would be an advantage
Knowledge and Skills
- Assessing and processing of claims
- Manage settlement of claims
- Reporting and Administration
- Basic Client engagements and consultations
Personal Attributes
- Interpersonal savvy - Contributing independently
- Decision quality - Contributing independently
- Action orientated - Contributing independently
- Optimises work processes - Contributing independently
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 14 January 2025.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
#J-18808-Ljbffr
