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Vice President - Operational Excellence Insurance

Findojobs South Africa • Other • Other (Gauteng, South Africa) • $500 - $600 / year • 2d ago

Professional Qualifications:

Minimum 13 years work experience, preferably from BPO background
Previous international voice experience
Possess necessary knowledge of business concepts to effectively perform the job
Must have managed teams for at least 3 years
Commits to achieving specific objectives and takes ownership for accomplishing them.
Proven experience in stakeholder management, with the ability to effectively communicate and collaborate with internal and external stakeholders
Excellent team management and leadership skills, with the ability to inspire and motivate team members to achieve their full potential
Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results within established timelines
Exceptional communication and presentation skills, with the ability to convey complex information in a clear and concise manner
Demonstrated ability to operate with minimum supervision and take initiative to drive initiatives forward
Fluent in English
Proficient in MS Office
Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
Responsible for handling high volumes of transactions
Effectively balances quality, timeliness and productivity standards
Self-discipline
Results orientation
Adaptability
Listening and comprehension skills
Questioning and reasoning skills
Customer service focus and telephone etiquette
Ability to multi-task, prioritize and manage daily work activities.

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