Temporary Accommodation Placement Officer
SOUTH EAST LONDON
Mon to Fri 9am to 5pm (Hybrid position)
Initial 3 to 6 month ongoing contract
Role Purpose
To provide administrative and customer access support to the Temporary Accommodation Team.
To undertake sign up of applicants being admitted to temporary accommodation.
To process the processing of invoices for emergency accommodation.
Responsibilities
To provide housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required.
To work late as and when the service demands. This is to assist late comers for temporary accommodation.
To ring around daily to secure properties for the use of emergency overnight accommodation.
To follow up any interest from prospective new landlords as directed by Senior Access & Support Officer, provide them with the relevant information and inform them of the nightly rate.
To allocate properties in accordance with client risks and general circumstances ensuring suitability in line with housing legislation.
Requirements
You must be able to demonstrate excellent customer service and show an ability to build good relationships with other departments, landlords and external organisation
Experience working in a council or housing association
Experience in temporary accommodation for at least 2 years
This period closes on Wednesday January 15 2025 at 17:00.
If you are interested in this position AND meet the requirements, APPLY NOW
