Red Snapper Recruitment are recruiting for a Housing Support Coach for a Homeless Service based in Stoke-on-Trent.
This is a temporary role until the end of March 2025 initially. To work weekends, ideally 10:30 to 20:30.
Based in Hartshill, Stoke-on-Trent.
The pay rate is £11:94 per hour.
The Role
You’ll provide support and advice to young people who have experienced homelessness and other forms of social exclusion. You’ll work with the team to manage the day-to-day running of the young person’s 24/7 supported accommodation scheme and be the first point of contact for customers and visitors.
Main duties and responsibilities
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Support customers in managing their rent and service charge payments, including their benefit claims where necessary. • Deal with the immediate support needs of customers as appropriate and provide crisis intervention when necessary.
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Provide advice to customers on housing, health, welfare benefit claims and other issues as necessary. Accompany visitors on visits to other services and appointments where appropriate.
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Assist with all areas of move in to make sure new residents feel comfortable and have the right information concerning their tenure agreement, the local area and other services.
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Assist on prompting and recording weekly rent and service charges, maintaining resident rent records and making sure arrears are managed in line with the service’s policy.
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Assist on liaising with the housing benefit department and benefit agencies to make sure customers and the service receive all monies due to them.
Person Specification
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Be educated to GCSE Level or have a good level of maths and English.
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Have some experience dealing directly with the public and/or clients or customers in a busy service environment.
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Have some experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.
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Have great communication and administrative skills.
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Have a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
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Have a DBS check.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer