Onsite Monday – Saturday in the Skipton area. Full Time Permanent.
Our client is a family-owned luxury watch retailer known for offering an exceptional range of timepieces and providing a personalised, high-end shopping experience to our discerning clientele. As they continue to grow, they are looking to expand their dynamic team with a dedicated Sales Assistant who shares their passion for luxury products and exceptional customer service.
The Sales Assistant will play a vital role in supporting the sales team and driving the growth of our client’s retail business. This position will involve working closely with both clients and internal teams to ensure a smooth sales process, from identifying new opportunities to after-sales support. The ideal candidate will be passionate about delivering outstanding customer experiences and is eager to develop their career in luxury retail.
Key responsibilities of the Sales Assistant – Luxury Watch Retail:
- Identify Sales Opportunities: Assist the team in identifying new sales leads and potential clients through research and direct outreach.
- Client Engagement: Actively respond to inquiries via email, telephone, and social media, ensuring timely and accurate information is provided to customers.
- Client Meetings: Schedule and attend client meetings, presenting product offerings, answering questions, and providing tailored recommendations to meet customer needs.
- Customer Database Management: Maintain and update customer databases with accurate contact details, sales activity, and follow-up notes.
- Collaborate on Sales Proposals: Work with the sales team to create purchasing quotes and tailored sales proposals for customers.
- Administrative Support: Provide administrative assistance to the sales team, including preparing sales invoices, valuations, and updating the stock database.
- Order Processing: Assist in processing customer orders and ensure timely delivery, while maintaining high standards of customer service.
- Product Knowledge: Stay current on product features, industry trends, and competitor activities, continually enhancing your knowledge of luxury watches to better assist clients
Key Requirements of the Sales Assistant – Luxury Watch Retail:
- Experience: Previous sales or customer service experience in a B2C environment such as Telesales, Retail Sales, Car Sales or similar customer facing role
- Luxury Watch Market Knowledge (Preferred): Experience with or a strong interest/passion for the luxury watch market
- Communication Skills: Strong verbal and written communication skills to interact effectively with clients and team members
- Microsoft Office Proficiency: Comfortable using Microsoft Office Suite (Word, Excel) for daily tasks and reporting
- Motivated & Eager to Learn: Highly motivated with a strong desire to develop a career in sales and luxury retail
- Team Player: Ability to work independently and as part of a collaborative team in a fast-paced environment
- Organisational Skills: Excellent organisational and time management skills, with a keen attention to detail
- Positive Attitude: A passion for sales and a positive, proactive attitude toward work
Why join our client?
- Competitive Base Salary DOE
- Free onsite parking
- Pension
- Private Medical
- Comprehensive training and ongoing support
- Be part of a tight-knit, family-owned business with a focus on quality, integrity, and customer satisfaction
- Gain exposure to the luxury watch market and develop valuable skills in high-end retail
- Amazing opportunities for career growth and development within a growing company
