Salisbury – Technical Support Engineer – Salary £28-35k DOE – Manufacturing
My client are leaders in manufacturing and are innovators in the industry. The company are increasingly growing to meet the advancing demands of product development and are looking for a Technical Support Engineer.
Main Duties:
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Answer incoming calls, emails, and online chat inquiries from customers regarding technical issues
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Diagnose and troubleshoot common technical problems remotely, such as temperature deviations, alarms, and basic equipment malfunctions
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Provide clear and concise technical guidance to customers over the phone, including step-by-step instructions for resolving issues
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Gather customer information and accurately document all interactions in the company's customer relationship management (CRM) system
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Escalate complex technical issues to senior technicians as required
Key Skills and Experience:
The salary for the position is upto £28-35k depending on experience.
If you feel like you have the right skills and experience, then please apply with a copy of your updated CV and we will be in touch with more details
