Field Engineer
Northampton - Hybrid
Up to £50,000 + Benefits
With decades of experience, our client is a prominent IT services provider, known for their commitment to innovation, collaboration, and customer-focused solutions. Operating across multiple sectors and supporting public and private clientele from SME to Enterprise this is an opportunity to join an expanding team with a structured development programme and be part of their plans for growth and market expansion in 2025.
The Role:
As a Field Engineer, you will be responsible for assisting the Field Team Leader in overall operation & support for our client’s customers. This will be including supporting customers with requests and incidents remotely and on site. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st line, 2nd line & 3rd line teams during day-to-day operation.
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Provide 1st - 3rd line technical support for all customers
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Ensure customer incidents are resolved as quickly as possible (on and off-site)
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Take responsibility and exceed department Service Level Agreements
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Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
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Provide technical guidance to the helpdesk team and field engineers
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Create and maintain strong relationships with other business units
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Ensure that customer’s equipment/goods are installed to appropriate standards and industry best practice
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Provide occasional support of managed services operations, including involvement of weekend tasks
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Provide assistance to service team for technical design, implementation and support of customer incidents and projects
Candidate Requirements:
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Minimum 2 years experience in a role of supporting servers, networks, printers, PC’s and applications. Ideally this would have been gained within a field role
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Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations
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Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable
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Relevant experience of managing, maintaining and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc
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Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable
What we offer:
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Hybrid Working (3 days in / up to 2 days remote depending on schedule)
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Culture – Social events, Supportive, Fun, Hard working
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Perks – Incentives (holidays, vouchers, lunches, spot prizes)
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Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
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Subsidised health care/medical benefits
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Annual Leave – 25-30 days plus B.H’s + optional 2 weeks unpaid. Increases with time spent
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Progression Plan – training & mentor programme. Develop an enterprise sales/management career
