Job Title: Student Advisor
Salary: £26,250 to £27,600
Location: Central Milton Keynes
Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme
Do you have a passion for delivering excellent customer service?
We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team.
In this role you will be the first point of contact in providing support and information, to a varied audience using multi-channel communication methods.
Our client offers development opportunities and a comprehensive training programme in order to support team members in delivering a high quality and exceptional customer experience.
Key Responsibilities for a Student Advisor:
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Managing high volume inbound calls
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Take responsibility for resolving enquiries within SLA’s
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Make outbound telephone calls to contact individuals in relation to outstanding matters or documentation
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Manage busy inbox, responding to enquires quickly and efficiently
Essential Skills for a Student Advisor:
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Exceptional customer service skills
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Demonstrable experience of dealing with a high volume of inbound calls
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Ability to quickly build rapport with customers
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Strong time management skills and the experience of working to deadlines.
Benefits for a Student Advisor:
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Annual leave starting at 24 days
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Flexible hours and hybrid working
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Pension scheme
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Training & development options
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Flexible benefits scheme
If you feel you can be a good fit for this role, then please apply here
