Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.
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Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations.
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Answer daily queries of customers, relaying information in documented form.
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Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by:
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Triggering release of Service Orders to our suppliers for Outsource work
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Partner with logistics to physically verify the units are progressing per the process
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Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
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As required handle requests to verify status for receipt or other processing steps for outsourced work
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Update internal system notes for individual jobs.
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To follow quality procedures to log certificates onto the internal system for auditing purpose.
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Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.
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Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.
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General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
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Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc