Why Join Us?
-
Work with an established business serving a blue-chip client base.
-
Enjoy a varied and interesting role in a friendly, supportive team environment.
-
Benefit from uncapped holidays, increasing with each year of service.
-
Free onsite parking, a private pension scheme, and early finishes on Fridays.
About the Company
MTrec is delighted to support our client, a successful international organisation based in the Stanley/Consett area, in their search for an IT Support Technician.
As part of a highly specialised local company within a larger multinational group, you’ll enjoy working on diverse and engaging projects. With continuous investment in cutting-edge technology, this is an excellent opportunity for an IT professional seeking a rewarding and long-term career move.
Your Role
As an IT Support Technician, you will:
-
Deliver all aspects of IT support, including onboarding, maintaining, training, and offboarding users and assets.
-
Respond to support requests, log issues, and ensure compliance with internal policies and processes.
-
Prioritise responses, deliver technical support, and resolve hands-on issues following standard operating procedures.
-
Maintain and support systems, including Windows clients, servers, and networks.
-
Manage cybersecurity measures, such as firewalls, backups, and antivirus software.
-
Support and maintain devices like PCs, phones, mobiles, printers, and switches.
-
Ensure information and cybersecurity records are updated to support audits and compliance.
About You
To succeed in this role, you will need:
-
Proven experience in IT support roles.
-
Strong teamwork skills and the ability to create positive user experiences.
-
Experience managing and maintaining Windows domains, PCs, Microsoft Exchange, and Microsoft Office applications.
-
Knowledge of securing Windows clients, servers, and networks.
-
The ability to support the full lifecycle of users and assets, from onboarding to offboarding.
-
Experience in disaster recovery activities
