Systems Support Engineer
Overview:
Take on a pivotal role supporting advanced systems and equipment. This position requires technical expertise, collaboration, and a customer-focused approach to ensure the reliability and effectiveness of critical technologies.
Key Responsibilities:
-
Fulfill in-service support commitments by collaborating with project teams, customers, and end-users.
-
Respond proactively to technical issues, customer fault reports, and queries.
-
Diagnose electrical and mechanical faults remotely and on-site when required.
-
Monitor system performance, conduct root cause analyses, and suggest improvements.
-
Implement inspection and preventative maintenance programs.
-
Ensure equipment remains safe and operational.
-
Conduct defect investigations, surveys, and testing in collaboration with the field support team.
-
Maintain Integrated Logistics Support (ILS) documentation and process change requests.
-
Identify resource conflicts and support engineering management in resolving them.
-
Adhere to and promote engineering best practices for continuous improvement.
-
Support obsolescence strategies for relevant product lines.
Qualifications and Skills:
-
Experience in any phase of the engineering lifecycle, with a preference for familiarity with technical equipment.
-
Strong diagnostic skills for systems and equipment.
-
Proven ability to meet tight deadlines and perform under challenging conditions.
-
Good interpersonal and organisational skills.
-
Ability to manage tasks effectively, maintain high-quality standards, and communicate clearly.
-
Valid driving license and willingness to travel occasionally
