Lettings Manager Role Specification
Role features
Salary: £30-35k basic salary, depending on experience, plus bonus commission potential of £3-5k
Location: Based in Leamington Spa, and surrounding areas
Contract: Role to start in January/February 2025. Full-time, 12-month fixed term contract with the possibility of becoming permanent, based on personal and business performance. Working pattern: Monday – Friday 09:00-17:30 and 1 in 4 Saturdays 09:00-14:00. 22 days annual leave, plus bank holidays, rising with years of service.
Report to: Operations Director
Purpose of the role
To run an effective, customer centric letting’s function, building strong relationships with new and existing clients and being a key point of contact. Leading and empowering the lettings team to deliver results against targets, making key commercial decisions and reporting on progress against targets.
Duties and responsibilities
Creating and maintaining strong relationships with landlords, tenants and key stakeholders
Overseeing an extensive portfolio of properties across both the residential and student sectors, ensuring effective management and compliance
Drive revenue and look for new and innovative ways to increase the overall lettings business and revenue stream
Attending and instructing lettings valuations with property market knowledge
Oversight of onboarding new stock
Anticipate changing business needs, develop proposals and implement them
Supporting, empowering and guiding the team to achieve personal and branch goals
Training and development of the lettings team
Carry out 1:1 meetings with the lettings team and setting targets and recognising achievements
Improving and implementing processes
Management of escalations from landlords and tenants
Participate in strategic planning and delivery as part of the wider management team
Stay informed and up to date on legislation and upcoming changes, and adapting the operation and training the team, as required
Produce and present reports and commentary against targetsKey skills and experience required:
Essential
Proven experience in a lettings management or senior lettings role
Strong knowledge of the local property market and lettings legislation
Excellent interpersonal and communication skills, with a proven ability to build strong professional relationships with tenants and landlords
Experienced at listings' valuation, negotiation and instructions and driving new business
Proactive and results-driven, with a focus on delivering exceptional service.
Highly organised, with strong attention to detail and the ability to manage multiple tasks effectively
Proficient in using property management software and Microsoft Excel
Flexibility to travel for the needs of the role, own car is requiredDesirable
Property management experience
ARLA/Propertymark qualification
What we offer:
A supportive and collaborative working environment
Competitive salary with performance-based bonuses
Opportunities for professional development and training
Flexibility to shape and grow the role in an ambitious and growing property management company
Closing date
Advert closes on 23 January 2025 at 23:00. We may close the advert early if a suitable applicant is found ahead of the closing date.
Interviews to take place on 29 and 31 January 2025.
Please apply direct or send your CV over to (url removed)
