Solution47 Recruitment are seeking a Customer Service Manager for a client in the heart of Saffron Walden.
The focus of this role is to ensure our clients Customer Service Team is offering a high level of service to customers, clients and suppiers.
Responsabilities:
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Oversee all customer contact from sales
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Complaint resolution
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Ensure your team provide the very best customer service
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Manage all interactions with customers and supplies and these to be done effectively and efficiently.
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Ensure all teams emails, live chats and calls are handled to a high standard
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Provide guidance and trainning
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Keep up to date with currently products and ranges
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Manage staff rota
The ideal candidate will have:
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Excellent customer service skills
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strong verbal and written communication
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Proven leadership skills and qualities
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Ability to work under pressure
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Ability to multi-task
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Good interpersonal skills
