Location: We operate a flexible, hybrid working environment with the candidate required to travel to a local Arqiva office up to twice a week (Crawley Court Winchester, London, Huddersfield)
We offer
-
Up to £48k
-
6% pension contribution
-
Private Medical
-
25 days annual leave
-
Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
-
Work. Life. Smarter. Our commitment to a flexible and hybrid working culture
Role Purpose:
The Senior Transition Analyst is a senior role that provides transition leadership on high risk and emerging technology growth initiatives. This role works closely with Service Architects, including Service Data Architect and Service Architect – Business Readiness.
Key Accountabilities:
-
Responsible for providing consultancy on Operational Readiness to growth initiatives, including guidance on commercial implications and relevant scope of operational readiness activities throughout the lifecycle of an initiative
-
Responsible for working with Service Architect – Operational Lead and Service Architect – Business readiness to ensure managed service is appropriately scoped, built and transitioned
-
Accountable for identifying operational risk where operational readiness is compromised, and work with Delivery Manager and Commercial / Account Directors to ensure a successful outcome.
-
Responsible for assuring new or changed services are aligned with the customers’ requirements by maximising existing capabilities and minimising the impact to customers, existing services and operational teams
-
Responsible for developing transition plans, and controls & monitors all activities relating to the successful Transition & Handover of service requirements into live operations for new customers, services and solutions.
-
Responsible for maintains records and provides management information on resource use, project/transition progress, and mitigation of risk.
-
Responsible for standing in for Service Validation & Transition Manager during periods of sick or annual leave
-
Supports Service Validation & Transition Manager in ensuring Service Transition is well understood and followed, through coaching stakeholders and influencing decision makers
-
Ensures final delivery meets the agreed customer and stakeholder requirements specified in the Service Design.
Required Expertise:
-
Experience providing coaching and consultancy to a virtual team across business and technical functions
-
Significant experience in continual improvement activities
-
Significant experience in Transitioning complex programmes of work and emerging technologies in to operations
-
Experience of working in Telecomms, Media or Utilities an advantage
-
Experience working with agile deliveries preferred
-
Experience using Jira and Confluence an advantage
Required Technical / Professional Skillset(s):
-
Effective communicator, able to engage, listen and provide feedback and guidance
-
Excellent organisational skills, able to prioritise multiple tasks of varying size over varied timescales
-
Understand Strategy and Business Deliverables and convert into agile practical operational readiness to facilitate success.
-
Outcome driven, and able to optimise transition plans, scope readiness activities and drive operational acceptance
-
Individual Accountability: Able to take initiative, act with confidence and work under own initiative
-
Growth Mindset: Committed and open to change and challenging the status quo
-
Excellent problem-solving skills and able to interpret complex change initiative requirements
