End Controller (Cashbuild Internal Applications Only)
Description:
Ensure relevant documentation for all transactions is checked and recorded when stock and/or fixed assets leave the Store or when Customers return stock.
Requirements:
- Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Must be literate
- Must have strong numeric skills
- Proven attention to detail
- Must be able to work under pressure
- Must be willing to work shifts, weekends and Public Holidays
Responsibilities:
- Ensure no goods leave Cashbuild stores without the relevant documentation
- Ensure all Customer returns are correctly recorded in the End Controller book and authorised
- Ensure backup employee is available for area of responsibility with shift changes, lunch, and tea breaks
- Sign the End Control keys IN/OUT daily
- Ensure all exit/entry doors are closed if not in use
- Report all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its Customers to Management
- Conduct random searches on Employees when they leave the Store
Customer Service:
- Offer fast, friendly and efficient service to all Cashbuild Customers when checking in and out Customers' goods
- Direct Customers to relevant personnel who can assist them.
Performance Expectations:
- Achieve set targets and complete work accurately and at the required standard
- Deliver best practice quality/standards as established in the company
- Follow through on commitments
Problem Solving:
- Identify problems and seek root causes
- Resolve problems and escalate issues accordingly
Decision Making:
- Make decisions within the framework of company policies and within set timelines
- Implement decisions made in line with agreed processes and policies
Planning:
- Plan within the framework of operational/department policies and procedures
Pressure Management:
- Handle pressure well and maintain control over responses irrespective of time or workload pressures
Communication:
- Demonstrate courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
- Ensure relevant information is shared with appropriate stakeholders
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