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Truck Service Advisor

The Recruitment Guy • Other • ermelo, Mpumalanga, South Africa • 3h ago

Title: Truck Service Advisor

Area: Ermelo

Industry: Automotive Dealership

Ref No.: TRG 2273

Salary: Market related TCTC available/negotiable

Start Date: As soon as possible

We are seeking an experienced TRUCK SERVICE ADVISOR with expertise in the truck, commercial vehicle, or dealership sector for a permanent role in Ermelo. If you are customer-focused, detail-oriented, and thrive in a high-pressure environment, we invite you to join a dynamic team where your skills and experience will be valued.

DUTIES & RESPONSIBILITIES:

Serve as the first point of contact at reception, welcoming customers and handling vehicle bookings for repairs and services.
Respond to inquiries about service outcomes and coordinate appointments, drop-offs, and pick-ups.
Assist with parts sourcing, pricing, and preparing quotes for customer approval.
Maintain consistent communication with customers regarding the progress of repairs.
Build and nurture relationships with fleet customers to foster repeat business.
Handle customer complaints with professionalism, ensuring satisfactory resolution.
Manage customer records, ensuring accurate data entry into the dealership system.
Perform additional tasks as assigned by the Managing Director or Workshop Manager.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

Minimum 3 years of experience as a Service Advisor in the automotive, truck, or commercial dealership environment.
Grade 12/Matric qualification.
Valid Drivers License.
Must reside in or be willing to relocate to Ermelo.
Contactable references are essential.
Strong administrative skills with proven experience in a workshop management system.
Familiarity with corporate dealerships and handling volume brands.
A history of consistently meeting or exceeding targets.

Skills and Attributes:

Exceptional customer service and interpersonal abilities.
Detail-oriented with excellent organizational and administrative skills.
Proficient in Microsoft Office Suite and systems like Pastel, Kerridge, Pinnacle, or similar (advantageous).
Ability to thrive in a high-pressure, fast-paced environment.
Friendly and service-oriented with a professional demeanor.

Why Join Us?