The Corporate Collections Clerk will focus on managing and recovering outstanding payments from corporate clients. This role requires excellent communication skills, attention to detail, and a customer-centric approach to resolve payment issues and maintain positive client relationships.
- Education: Matric Certificate or equivalent; a post-secondary qualification in finance or related fields is advantageous.
- Experience: At least 1 year of experience in debt collection, corporate account management, or customer service, preferably in the financial or educational sector.
- Skills: Strong negotiation, communication, and organizational skills, with attention to detail and proficiency in Microsoft Office.
- Attributes: High level of integrity, self-motivation, and the ability to work independently and collaboratively.
- Additional: Familiarity with debt collection systems or software is a plus.
Key Responsibilities:
- Proactively contact corporate clients to collect outstanding payments and resolve overdue accounts.
- Negotiate and establish payment plans or terms with clients while maintaining professionalism.
- Maintain accurate and up-to-date records of collection activities and payment arrangements.
- Provide exceptional customer service by addressing inquiries and resolving billing disputes promptly.
- Collaborate with internal teams to reconcile accounts and ensure the accuracy of billing information.
- Use debt collection software and systems to track, manage, and report on collections progress.
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