Sales Consultant - Menlyn _ Coricraft

TFG (The Foschini Group) • Other • Other (Gauteng, South Africa) • $300 - $400 / year • 1d ago

Key Responsibility Areas:

Maintain and increase sales
Ensure staff are aware of new stock and can answer product related questions
Ensure no quotation remains on the system for more than 7 days
Ensure available stock is pushed and sold
Ensure targets are met and business growth ensured
Exceed customer expectations by identifying and providing the best possible solutions
Searching out opportunities for new business
Actively keeping track of sales performance against target

Ensure customer expectations are exceeded
Ensure that all customers are receiving service of the highest quality and standards
Ensure all queries have been attended to
Ensure that all customers have been contacted and that follow-up notes are made on individual orders
Ensure all Coricraft values are lived and for all staff to attain the level of excellence required

Ensure the customer receives the correct products and delivery process is run in a smoother manner
Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultant's order intake
Ensure that the correct amount and payment type is used when applying payment
Ensure that customers are given feedback timeously and to ensure that the Order Controller has access to the information
Ensure all customers are provided with constant service
Ensure that stock levels are correct and minimize stock losses

To ensure a clean and tidy store in order to enhance display of the store
To ensure that the store is visually attractive and displayed to its maximum with regards to free stock available that could be sold on the spot
To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing
To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day’s trade

Incumbent achieves results in ways that build strong partnerships, both internally and externally
Client satisfaction/expectation management
Attending to incoming calls
Attending to walk-in customers
Following company policies and procedures