Key Performance Indicators
Operations
- Prepare branch performance reports and recommendations for the MD.
- Develop policies and ensure compliance with safety, environmental, and fleet standards.
- Ensure adherence to Health & Safety legislation, including documented toolbox talks.
- Oversee day-to-day branch activities, ensuring smooth operations and resource utilisation.
- Ensure fleet maintenance within service agreements and legal requirements.
- Compile and submit management reports.
- Coordinate transport and scheduling for efficient product flow.
- Manage freight accounts and ensure accuracy before MD authorisation.
Finance
- Interpret profit and loss statements, budgeting, and pricing.
- Review financial reports/expenditures, providing input on pricing or expansion needs.
- Ensure services remain within budget.
Human Resources
- Manage KPIs and recruitment, training, and discipline of reporting employees.
Client / Stakeholders
- Ensure excellent customer service and handle client queries.
- Manage relationships with stakeholders as well as adherence to SLAs.
Capabilities and Competencies
- Computer literate (competent in MS Office).
- Excellent communication skills with internal and external clients.
- Excellent English and Afrikaans oral and written communication skills.
- Ability to take responsibility for actions, projects, and clients; take initiative and work under own direction.
- Ability to build a wide and effective network of contacts.
- Ability to work in a systematic, methodical, and orderly way to consistently achieve goals.
- Financial and business acumen.
- Ability to work productively while under pressure.
- Accepts and tackles demanding goals with enthusiasm, works hard and puts in longer hours when necessary.
Requirements
- Own transport and valid driver's license.
- Willing to work overtime and be available after business hours as well as weekends.
Qualifications and Experience
- Senior certificate (NQF 4).
- Diploma/Degree in Logistics, Supply Chain or Road Transport.
- 5 years previous experience in a managerial or similar position.
- Strong marketing/sales background.
- Experience in dealing with National Bargaining Council (Road Freight).
*Only shortlisted candidates will be contacted*
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