Location: Franschhoek
Description:
Area/ Location: Franschhoek Cape Town
Job Description:
Our client is currently seeking a dedicated and dynamic Housekeeping Manager to join their team. As the Housekeeping Manager, you will be responsible for maintaining impeccable cleanliness, ensuring guest satisfaction, and managing a team of talented housekeeping staff.
Qualifications & Requirements:
- Valid RSA Driver's License
- Proficient in MS Office and Email
- Exceptional Guest Relations skills
- Ability to manage staff
- Understanding and ability to manage the housekeeping department
- Ability to plan ahead and problem solve
- Financial experience in budget control, stock takes and stock control
Experience:
- Previous experience in a Big 5 reserve and 5-star lodge necessary
- Previous housekeeping supervisory experience
Package:
- Salary is negotiable depending on experience and references
- Accommodation
- Meals while on duty
- 21 days on 7 days off work cycle
- 15 days annual leave
- Provident Fund
Responsibilities:
- Implement and monitor policies, processes, and standards to ensure effective high-quality housekeeping service is provided to guests
- Implement and monitor processes to understand housekeeping needs and expectations of guests, and report on these
- Implement and monitor processes that facilitate immediate response to housekeeping requests received from guests
- Provide direction, oversight, and guidance to the housekeeping team
- Ensure daily housekeeping workflow is completed timeously as set out
- Ensure housekeeping discrepancy report is handed to the general manager timeously every day as set out by your daily workflow
- Attend and or conduct morning briefing with the housekeeping team
- Daily linen count
- Monitor laundry department and ensure laundry is up to date and that the linen cleanliness is up to standard
- Implement and monitor with senior Food and Beverage leaders and supervisors, fellow housekeeping, and the stewarding department to ensure effective par-stock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, and other items required for the operation of the housekeeping department
- Ensure the housekeeping department implements all relevant security and health and safety policies, processes, and procedures ensuring compliance with local legislation
- Implement and monitor implementation of an effective keys control system for areas relevant to the housekeeping department, ensuring safety and security of residents, equipment, and supplies
- Facilitate communication and collaboration of housekeeping team across the organization
- Support the housekeeping function to implement and monitor an effective pest control system for housekeeping areas and monitor and report the effectiveness of the system
- Ensure the housekeeping team provides impeccable, intuitive, and proactive customer service to guests consistently
- Implement and report on team daily service and operational objectives
Financial Responsibilities:
- Stock control and stock takes
- Maintain the correct allocations of expenditures
Rooms Division Responsibilities:
- Manage the housekeeping and laundry departments in conjunction with the General Manager
- Ensure the lodge maintains the required standards aesthetically
- Ensure costs are maintained as per the required standard
- Assist with Events planning and execution
- Assist with cost control
Attributes:
- Mature and responsible
- Well spoken, well-groomed and presentable
- Strong leadership capabilities
- Positive attitude and approach toward teamwork
- Hands-on approach towards the guest experience
- Ability to take initiative and problem-solve
- Excellent guest interaction skills
- Passionate and pro-active towards personal growth and training
- Sober Habits, NO DRUGS
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