Business Unit: Converged Communications
Department: Networks Solutions: Tier 3 Support
Reports To: Manager: Service Operations (Financial), Manager: Workflow and SIM Office, Manager Network Service Operations
Job Grade:
Core Description: Responsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.
Key Deliverables / Primary Functions:
- Manage change, constantly reviewing design and responding to optimisation changes
- Monitor and control the network to ensure its day-to-day stability
- Manage problems and assist with support functions
- Contribute to the research and assessment of new technologies as well as customer needs
- Monitor service levels and contribute to the development of standards and specifications
- Test systems and keep records of technical details on network design, implementation plans and capital projects
- Support users and support staff
- Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
- Provide network administration and support
- Integrate systems
Core Functional Skills & Capabilities:
- Customer Service
- ICT Knowledge
- Process Orientation
- Result Orientation
- Infrastructure Development & Support
Core Behavioural Competencies:
- Adhering to principles and values
- Culture Match
- Applying expertise & Technology
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications:
- NQF 6: 3 year Degree / Diploma / National Diploma
- OR NQF 4: Grade 12
Additional Education - Preferred / Advantage:
Experience: 3 years’ experience or Grade 12 & 5 years’ experience
Certifications:
- CCIE (Cisco Certified Internetworking Expert)
- ITIL
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control:
Span of Control: 1-0
Special Requirements / Employment Condition:
- Driver's Licence and Reliable Vehicle - both required
Workplace / Physical Requirements: Full-time Client Based Position
Billable
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