Searching for an internship in Cape Town? We are looking for you!
Your daily responsibilities will be as follows:
- Take inbound calls
- Make outbound calls
- Ensure tickets are updated accordingly
- Handle FCR tickets
- Route tickets to second line as well as external Vendors
- Ensure tickets are logged with all SLA’s currently in place
- Ensure that KPI scores are met
- Compliments and complaints/ escalations received and escalated to team leaders
Essential Qualifications:
- National Senior Certificate/ Matric/ N3
- A+ /or N+
- Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)
Preferred Qualifications:
- Technical IT Qualification
Experience required:
- IT service desk and FCR experience
Work environment:
- Working within a team onsite at the client
Physical demands:
- Sitting, Walking, bending
Travel:
- Only to work and back home