Introduction
The Senior Key Account Manager / New Business Developer (Electronic Consumables) is responsible for signing on new customer, maintaining a long-term relationship with existing accounts and maximizing sales opportunities within them. This also includes developing new products and product categories for the customer. The Senior Key Account Manager will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the clients are met, and help the clients succeed.
Duties & Responsibilities
Reach a monthly sales target that is set out by the company
Maintain and improve the allocated business relationships to grow the sales revenue for these accounts
Resolving key client issues and complaints
Source new customers for the business by means of meetings, visits, cold calling, referrals, etc.
Manage new accounts ensuring consistent sales growth according to set targets
Develop a trusted advisor relationship with customers
Build full knowledge of all products sold so they can be sold effectively based on features and benefits
Monthly forecast of orders and track key account metrics, example stock levels, sales figures achieved
Communicate clearly the progress of monthly/quarterly initiatives to internal and external departments
Arrange monthly promotions of company products with customers. This includes all tasks required to ensure that the promotion is a success
Product Research and presentation preparation
Listing new products with customers
Maintain high customer satisfaction ratings
Complete contact reports for all meetings held
Desired Experience & Qualification
5+ years previous work experience in key account management, specifically dealing with the South African Chain stores in GMD
Have an existing customer base to sign up for new business
Able to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player
Encouraging to team and staff
Self-motivated and self-directed
Able to work under pressure to reach monthly targets
Excellent interpersonal relationship skills
Strong negotiation skills, with ability to follow-through on commitments and orders from customers
Eager to expand company with new sales and customers
Basic computer skills, and experience with the Microsoft Office Suite, with emphasis on superior Excel and PowerPoint skills
Able to analyse data and sales statistics and translate results into better solutions
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Ability to multitask and manage more than one customer account
Proven results of delivering customer solutions and the meeting of sales goals
