Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing on:
- Origination efforts to acquire new clients;
- Cross-sell to existing client base;
- Coverage efforts to service clients in accordance with the segment CVP.
Job Description
New Business Organisation: Devise short term tactical plans to meet annual budget and targets up to a 6-to-12-month timeframe. Identify, develop and source new Commercial relationships through personal and client referrals, Absa Group Limited internal networks and fostering greater collaboration within the group. Achieve personal targets for new and existing clients for Transactional Banking, Credit, FX. Contribute to referring relevant business to other Absa areas.
Client Service: Manage and grow existing client relationships through regular meetings with each client in your designated portfolio. Undertake annual credit reviews to assess the health of your clients' financial positions, in cooperation with various teams in the region. Maintain the highest levels of service and delivery to existing clients at all times, ensuring that all teams of specialist support within the region work together to deliver client experience. Act as the key contact point and coordinator for all client advice. Assist in liaising with various internal stakeholders to achieve business objectives in Structured Lending, Advisory, FX, SSG, and Investment Banking fees. Act as the key contact point for all client transaction queries across multiple locations within a region.
Client Relationship Management: Maintain the highest levels of service and delivery to existing clients. Be the key contact for all banking and credit advice and client queries, serving as the key interface between clients and other parts of Absa Group Limited.
Involvement in Credit Related Tasks: Engage in client interactions, gathering information related to Transactional Banking, Credit, and FX to ensure efficient client interactions. Be accountable for providing information related to security status reports and performance of financial analysis. Ultimately responsible for ensuring that credit review processes are conducted on time. Liaise with product houses to ensure credit tasks related to clients, such as credit reviews, overdrafts, and home loans, are completed.
Governance and Control: Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery, and operating model. Ensure that all actions are in line with procedures according to the Front Office manual.
Query Resolution: Undertake query resolution related to the client portfolio and act as the escalation point for serious issues related to client complaints.
Operational Support: Provide accurate and timely preparation of file notes, client letters, and other client documentation (e.g., marketing material) for all client meetings and follow up as required. Act as the focal point for clients dealing with day-to-day administration across the range of services and products.
Minimum Qualification: NQF7 (FAIS recognised).
Experience Required:
5-8 years previous experience.
Education: Bachelors Degree and Professional Qualifications in Business, Commerce, and Management Studies (Required).
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
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