The Account Manager will join a small team who are responsible for shaping the future of retail. They will partner with the client to understand vision and needs, acting as their trusted advisor. Working within a business unit and collaboratively with the team, they will manage clients expectations on their retail display productions, enhancing and strengthening the relationship through exceptional customer service.
Key Responsibilities:
- Bring a partnership approach to the client, developing relationships and trust
- Understand the clients main objectives and proactively understand the competitors landscape to suggest ideas for future campaigns
- Taking the brief from the client, adding innovative ideas and solutions where possible.
- Relaying the brief to the inhouse studio with support of the Project Manager
- Working in collaboration with the production Project Manager & internal teams
- Operation and updating bespoke online services portal
- Identfiying new opportunities within the client base
- Driving Environmental friendly & sustainable practices into the day to day operations
- Detailed project planning and management of, including regular updates and accurate reporting of project status
- Proactively providing solutions to changes and challenges to keep the project on track & on budget keeping the client updated at all times
Key Skills/Experience
- Experience in a retail display, creative and/or production environment is essential
- Experience in delivering focussed retail solutions which meet / excel the clients needs
- Commercial awareness
- Determination for client engagement to develop strong relationships & trusted partnerships
- Fluid and clear engagement across all internal teams & external suppliers
- High level of initiative & proactivity with the ability to work autonomously & balance multiple projects while meeting quick turn-round deadlines
- Good communication and negotiation skills
- Diplomacy & tact
- Resilience
- Can-do attitude, proactive with an innovative mindset
