Department
Centre of Excellence
Position
Transition Manager (PMO)
Start Date
Fixed term:
3-month probation period to demonstrate skills and competency, moving onto permanent once probation period is over.
Reports To
Centre Of Excellence Executive
Purpose Of The Job
Establish cost effective Project Management Office with supporting methodologies, process and working practices and the role holder will:
- Plan, manage and deliver a mix of simple and complex, short and longer-term projects that will significantly affect the Procera organisation delivering benefits to Procera and/or stakeholders. Evaluating situations using multiple sources of information, ensuring that project plans are sound, reporting on progress regularly and delivering to time, cost and quality specifications. Undertaking impact analysis for change related impacts and redefining plans to keep on track wherever possible.
- Proactively manage the execution of work transitions from/to existing Service Providers ensuring cost, quality and delivery timescales achieved, risks identified and mitigated and unplanned events rapidly impact analysed and solutions implemented to deliver to specifications.
- Deliver largely through a range of internal suppliers and stakeholders, however, will have some direct reports (subject to scale).
Minimum Qualifications And Experience
- Min 3 years-experience as a project manager operating in an operationally focused environment, ideally gained in a BPO or Contact Centre business.
- Experience of successfully delivering on work transitions (inward and outward).
- Project management qualification (PMP), or evidence of working towards it, and or equivalent experience as a project manager.
- Experience in strategic planning, risk management and/or change management.
- Proficiency in project management software and tools.
- Conflict resolution experience.
Job Responsibilities
- Plan and implement projects.
- Help define project scope, goals and deliverables.
- Define tasks and required resources.
- Collect and manage project team.
- Manage the project budget.
- Allocate project resources.
- Create a project schedule and timeline.
- Support and direct team.
- Lead quality assurance on project implementations / deliverables.
- Report on the project status.
- Present to stakeholders reports on progress as well as problems and solutions.
- Implement and manage changes when necessary to meet project deliverables.
- Evaluate and assess the results of the project.
- Extract key learnings that can be used to be applied in future projects.
Competencies Required
- Excellent communication skills.
- Problem-solving and leadership skills.
- Project planning.
- Risk management.
- Time management.
Profile
- Excellent attention to detail and strong analytical skills.
- Quick learner with the ability to understand complex processes.
- Accountable, responsive and ability to deliver outcomes effectively.
- Self-motivated, effective and capable of prioritisation and working under sustained pressure to stretching timelines.
FAIS Or NON FAIS
Salary, incentives & commissions:
Working Hours
Largely M-F 08:00 – 18:00 (some flexibility may be required) and largely office based.
To apply, please forward CV and covering letter explaining how your aspirations, skills and experience match the role requirements to:
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