Consultant - Client Relations

Kaelo • Other • Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, Gauteng, South Africa • $300 - $400 / year • 4h ago

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – product offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

Purpose

The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.

Responsibilities

Building and maintaining relationships with clients and key personnel within key account companies
Conducting reviews and needs-based research to ensure clients are satisfied with products and services
Identify and implement up-sell and cross-selling opportunities
Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
Escalating and resolving areas of concern as raised by clients, through accurate root cause analysis and ensuring continuous improvement is driven
Manage a portfolio of clients in accordance with the agreed Service Level Agreement
Develop and enhance retention and growth strategies
Develop, maintain and improve consistent client communication and engagements
Track, measure and evaluate the effectiveness of CRM processes within each client
Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings
Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
Manage and strengthen the relationship with all clients in the portfolio
Ensure that all events are planned and implemented effectively, ensuring to measure success and improvements
Ensure that all events are monitored in accordance with the allocated budget
Document all meetings and ensure clients receive feedback within agreed-upon turn-around times
Develop proactive initiatives that improve the client's business and efficiencies within Kaelo

Qualifications

Required Qualifications

Healthcare industry experience
Facilitation and presentation experience
Service and sales experience
Event and knowledge management
Grade 12 matric
Valid Drivers License and own vehicle

Technical Skills or Knowledge

Report writing skills
Process skills
PowerPoint and presentation skills

Additional Information

Accountability

Action orientated

Communication

Business writing and presentation skills

Creative thinking

Strong relationship skills

Growth and development mind-set

Planning and organisation

Resilient and adaptive

Systems thinking and connecting ability

Professional and brand conscious

Should you progress in the interview process, we may request special person information from you. We strive to only gather this information during the offer stage and use encryption-based software to protect this information.

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