We are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across UK. Experience of thermal and inkjet printers is beneficial but not essential as first-rate manufacturer and in-house training will be provided. You will need good customer service and communication skills and an eagerness to learn.
communication skills and an eagerness to learn.
Role and responsibilities:
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Providing maintenance and installation services
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Troubleshooting and repair of hardware.
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Updating assigned jobs via smart phone
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Adherence to service level agreements to all customers across the region
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Management of supplied tools and parts to a high accuracy
Essential Skills:
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Ability to communicate well with all levels of staff at client sites.
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Excellent customer service skills
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Quickly build rapport and gain client confidence.
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Work individually and as a part of a team.
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Be able to follow company procedures and methods.
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Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
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Ability to quickly learn new products.
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Self-motivated individual who can operate on their own initiative
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Flexible approach to work including occasional weekend and out of hours
Education and experience:
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Certification relating to Mechanical, Electrical/Electronics, Networking or software capabilities
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Good standard of secondary level education
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Good level Microsoft Word and Excel
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Expert knowledge of technical products, ideally within continuous inkjet technology
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Full Driving Licence
