Are you a professional seeking a new challenge in a dynamic and fast developing business? By joining us in Langenfeld, Germany,you will become part of the Global Sales team with DACH responsibility.
The Commercial Excellence Director (m/f/d) is responsible for optimizing organization's sales and marketing processes to improve overall performance and profitability. They develop and implement strategies to enhance sales effectiveness, pricing strategies, customer relationship management and market analysis. This role focuses on streamlining operations, ensuring consistent customer experiences and driving revenue growth through data-driven decision-making and continuous improvement initiatives. Commercial Excellence Director plays a crucial role in aligning sales and marketing efforts with the company's business objectives and customer needs.
Onsite presence is essential for effective collaboration and fostering our dynamic team environment. With our hybrid policy allowing one remote day per week, proximity to the office is a key requirement.
Applications are welcome! Please note we follow a process of continuous selection and will close the vacancy as soon as we find the right candidate, so do not delay submitting your application.
Short-term Objectives
- Lead Customer Care, Digital Sales Platforms, and Indirect Procurement for the DACH region.
- Establish a cross-business-unit Customer Care team and integrate project management.
- Drive process and system improvements with sales teams and back offices in Cluj and Szekesfehervar.
- Streamline workflows and tools to enhance customer satisfaction and sales efficiency, including expediting and after-sales processes.
- Measure and improve internal and external customer satisfaction through reporting and root cause analysis.
- Develop a non-conformance costing model to quantify quality impacts (e.g., delays, rework).
- Foster communication, innovation, and continuous process improvement.
Long-term Objectives
- Build a Commercial Excellence Organization to expand into areas like sales competency development, customer segmentation, new business models, sales tools, and pricing.
You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You anticipate customer needs and use customer insights to provide services that are beyond expectations and to drive and guide the development of new offerings.
You actively listen and check for understanding, adjusting communication content and style to meet the needs of diverse partners.
You build teamwork allowing others across the organization to achieve shared objectives.
For This Role, You Will Need:
- Commercial or technical degree or equivalent experience.
- Strong knowledge of sales processes with experience in sales, sales operations or customer care.
- Proficiency in digital tools like Power BI and CRM.
- Experience managing cross-functional teams, managing changes and delivering projects.
- Fluent in English and German.
Preferred Qualifications that Set You Apart:
- Experience in delivery of digital programs in a complex Matrix organization
- Experience in industrial automation environment; with a good knowledge of technical products and understanding of similar industries (e.g. chemical, petrochemical, power, life science, automotive)
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!
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