Effectively offer an opportunity for a quotation for short-term insurance policies and any other product the company may add from time to time. Execute and assist in creating an opportunity for quotations and sales and manage the lead warming process with skill, knowledge, diligence and integrity. Comply with the house rules of the Call Centre as determined by management. Manage and oversee lead optimisation of all leads (referrals, cross sell etc.) in the organisation. Accurately identify needs of self-managed staff through reports and listening of calls. Understand and train staff to handle objections and overcome them with an appropriate response Manage team discipline - Control and manage the team talk time, log in and log out, breaks taken Improve Lead warming Effectiveness - Achieving lead to quote, quote to sale objectives. Improve Quality of transferred leads Ensure error rates are minimised and completed and script adherence Skills and Knowledge and Development Own and other skills development - From time to time assist with coaching and training of fellow teammates. Share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team. Run effective incentives regularly. Build team spirit and teamwork. Effectively engage with the Sales Support team to source support Information to identify areas for improved performance. Qualifications NQF 4: Grade 12 or a Tertiary Qualification Regulatory Examination Certificate 5 (RE5) A Full Qualification in Long-Term Insurance (FAIS) Experience 2 years of experience as a Team Leader in a Call Centre environment, managing a team of sales agents to meet and exceed sales targets (non negotiable) 1 years of experience in managing a Life Sales or Credit Life Sales environment (non negotiable) Skills Solid Administration Skills Time Management Excellent verbal and written communication skills. Computer literate. Stress tolerance. Resilience. Customer centricity .
