THE SPITZ GROUP consists of the following brands SPITZ, GANT, KURT GEIGER, GREEN CROSS & GX&Co . Each of these brands add to what makes THE SPITZ GROUP a unique business to work for and creates career opportunities to work with some of the top premium brands in South Africa. Spitz Starting with just one store in Johannesburg's CBD back in 1968, Anthony and David Spitz kicked off SPITZ. Fast forward to today, and SPITZ has blown up, becoming the go-to spot for top-tier international brands. Talk about a glow-up The Role To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level. Line Manager : Regional Manager Number of Direct Reports : All Flexi timers and Permanent Staff within the store Job Specification: Customer Centricity Development a service ethic culture within the store environment Implementation of a customer service improvement action plan as per the mystery shopper report Internal & external customer relationship building In store coaching and on-going training of skills People Leadership Appropriate customers centric stores staff recruited Performance management including meaningful IPAs, regular one-on-ones and completed performance reviews Staff held accountable with recognition, reward, sanction and discipline Development of staff through coaching and training sessions Translation and communication of business objectives, policies and procedures Delivery of targets in turnover, profitability, visual merchandise & control Daily sales tracking of each employee Understand income statement and manage expenses Track Stock availability according to customer needs Understand & manage in store controls Housekeeping and visual merchandising Use of key retail disciplines in management of the store Understand and deliver trading density Deliver basket size targets Salary to sale ratios (staff planning) Minimum Requirements: Complete Matric/Grade 12 Tertiary Retail Qualification will be to your advantage Minimum 5 years retail experience Minimum of 12 18 months management experience Additional Requirements: Knowledge of relevant Industrial Relations (IR) Law & initiate enquiries Understanding of profit and loss (income) statements Good understanding of the retail environment and brands Administration and stock management Stock management Merchandising and housekeeping In-Store Recruitment Join The Spitz Group and enhance the customer experience with our premium brands
