We have an opportunity for a seasoned XM Senior Insights Executive to lead projects and accounts, driving insights and growth through expert research design and data analysis. As a key team player, you'll manage account activities, collaborate across departments, and ensure timely delivery of high-quality results. Roles and Responsibilities : A good understanding of XM/CX Research Leadership skills Project management skills Ensure sound relationships with all internal and external stakeholders Research design, Data analysis, consolidation and presentation Translate data into insights that address key client business questions Develop and implement appropriate reporting, tracking and analysis methods Contract Renewals Technical platform knowledge Knowledge transfer Thought leadership Competencies : Strategic Thinking/Insights Business Acumen Analytical thinking Attention to detail Customer insight & focus Relationship building/Networking Service delivery excellence Decision making Open & effective communication Problem solving Process Orientation Adaptability Critical thinking Storytelling Time management Requirements : 3 - 5 years research experience (preferably in the CX or Market research industry) Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate qualification Fluent in English (spoken and written) Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint, and Word Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals
