Beech Farm Offices, Lymm Rd, Thelwall, Warrington WA4 2TG
We are working with a fantastic local office of a globally successful business to recruit a Customer Service Administrator to join them in Thelwall, south Warrington. The successful candidate will earn a significant annual bonus and have benefits such as 33 days of annual leave, free parking, private healthcare and an enhanced pension.
I can’t speak highly enough about the business, the people, and how rewarding it is to work for them; They really are an excellent group of people to work with.
We are searching for a candidate with experience in Customer Service Administration, ideally supporting a sales function with duties such as processing orders, customer support and other office support tasks. Ideally with the ambition to progress with the company to account manager or other departments.
Salary & Benefits:
- Salary of £25,000-£28,000 + £5,000 or more in annual profit share bonus (approximately)
- Mon – Fri 08:30-17:00 (1 hr. lunch)
- Hybrid working available - 2 WFH days, once passed probation.
- 25 days annual leave + bank holidays
- Free parking
- Enhanced pension (8% employer)
- BUPA private healthcare
- Excellent growth and progression opportunities
What will be expected of you:
This is a varied and interesting administration role supporting the external sales and service team to provide customers with high-quality service and complete administration surrounding the sales function.
- You will be responsible for direct communication with customers and working closely with the sales team to serve our customers.
- Communicate with customers via phone and email
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- To act as a full and supportive member of the sales team with particular emphasis on the receiving, processing and progressing of orders, so as to ensure customer needs are met.
- To grow, learn and develop within the business.
What we are looking for:
- Administration experience of 3+ years
- Proactive, passionate and confident individual
- Loves talking to people and proactively solving issues
- Excellent verbal & written interpersonal skills
- Ability to multi-task, organise, and prioritise work
- Interest and the ability to learn
