Key Responsibilities: Lead and manage all departments, ensuring smooth day-to-day operations. Drive a culture of excellence in guest service, consistently exceeding expectations. Develop and implement strategic business plans to achieve financial and operational goals. Oversee staff recruitment, training, and performance management to maintain high team standards. Maintain and enhance the lodges reputation through exceptional guest interactions and attention to detail. Ensure compliance with health, safety, and environmental regulations. Manage budgets, financial reporting, and cost control measures. Collaborate with marketing and sales teams to maximize occupancy and revenue. Uphold and promote the lodges commitment to sustainability and conservation. Qualifications & Experience: Proven experience as a General Manager in a five-star lodge, hotel, or similar luxury setting. Relevant degree in hospitality management, business administration, or a related field. Strong leadership skills with the ability to inspire and manage a diverse team. Exceptional interpersonal and communication abilities. A guest-centric mindset with a meticulous attention to detail. Demonstrated experience in financial management and achieving revenue targets. Knowledge of eco-tourism principles and sustainable practices is an advantage.
