Are you passionate about creating exceptional customer experiences? As a CX Designer, youll collaborate with diverse teams to craft seamless, impactful customer interactions. Your role will be pivotal in driving customer-centric strategies and designing solutions that elevate our clients' experiences. If you're a creative problem-solver with a passion for putting the customer first, wed love to hear from you Key Responsibilities Conduct User Research : Gather insights into customer needs, behaviors, and pain points through qualitative and quantitative research. Develop Customer Journey Maps : Visualize and analyze customer journeys to identify opportunities for enhancement. Design User Interfaces and Interactions : Create intuitive and engaging interfaces that improve user satisfaction. Collaborate with Cross-Functional Teams : Work closely with stakeholders from product, marketing, and technology to implement customer-centric solutions. Analyse Customer Data : Leverage analytics to monitor and evaluate the impact of design changes. Create and Test Prototypes : Design and iterate on prototypes to ensure optimal usability and functionality. Ensure Consistency in Design : Maintain uniformity across touchpoints to reinforce the brand identity. Monitor and Evaluate the Customer Experience : Continuously assess and refine customer experiences to meet evolving needs. Advocate for Customer-Centric Design : Promote a culture of customer-first thinking within the organization. About You Experience : A minimum of 4 years as a CX Designer, with a proven track record of delivering impactful customer experiences. Sector Expertise : Experience in the financial services sector is advantageous. Skills : Strong proficiency in user research, journey mapping, data analysis, and design tools. Mindset : A customer-first approach, creative problem-solving skills, and a collaborative attitude. Who We Are Our purpose is to grow people, grow businesses, and grow Africa. At IQbusiness, we go beyond technology to solve complex problems creatively. Whether through research, bespoke solutions, or expert deployments, we ensure our clients grow and succeed. As a proud South African company, were committed to driving sustainable growth across the continent. Note: All IQbusiness roles involve handling confidential information and require honesty and integrity. Join Us If you're ready to transform customer experiences and contribute to meaningful growth, apply today Qualifications: National Senior Certificate (Matric) or NQF 4 equivalent from an accredited institution or O and A Levels Professional portfolio of recent projects Only shortlisted candidates will be contacted for interviews. Please Note: As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification. iqbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.
