Venda speaking call center customer care agents are required to provide customer care and customer service support to the organisation and its members. Key Tasks: Resolve customer care queries and complaints: -Respond to customers service requests -Acknowledge customer complaints -Verify existing members portfolios -Establish customers needs -Clarify information -Build customer relationships -Liaise between departments to resolve difficult and/or unusual situations -Resolve customer queries -Provide appropriate solutions and/or alternatives -Retain members Conduct general administrative duties: -Prepare, generate and distribute periodic reports -Provide departmental back-up and back-log support -Implement and adhere to policies and procedures -Maintain accurate records of customer interactions, transactions, comments and complaints -Maintain high standard of product knowledge -Perform other duties as assigned by management Essential Qualifications: -Matric -Venda speaking (only) Essential Experience: -1 year customer care call centre experience -Working Hours: Rotational Shifts are as follows 07:00 till 16:00 08:00 till 17:00 08:30 till 17:30 Knowledge and Skills: -Exceptional customer service skills -Good listening skills -Good interpersonal skills -Excellent communication skills -Good computer skills -Exceptional problem solving skills -Good organisational skills -Good time management skills Attributes: -Able to prioritize -Able to multi-task -Adaptable -Empathetic -Honest, Hardworking and Humble
