Role: Responsible for ensuring effective delivery of projects within agreed timelines, budgets, scope, agreed outcomes and optimal Customer satisfaction.
Key Performance Areas: - Manage Projects 20%
- Customer Service 30%
- Supplier Relationships 20%
- Internal Co-ordination 20%
- Management Reporting 10%
Competency Requirements for Position Knowledge: - Understanding of networks in the telecommunications industry, especially SDWAN
- Knowledge of PMBOK
- Knowledge of customer service principles
Skills: - Intermediate skill in MS Project and MS Office
- Excellent written and verbal communication skills in English
- Project Management
- Handle customer escalations
- Multitasking and multiple project coordination
Behavioral: - Attention to detail
- Customer Responsiveness
- Results driven
- Management
- Problem solving
- Admin orientated
- Stress tolerance
- Resilience
Minimum Qualification: - Prince 2 / Agile / PMP
- ITIL Foundation advantageous
- Key requirement is experience in deploying SDWAN solutions
Minimum Experience: - Minimum of 3 years experience in a Project role
Other Requirements: - Must be willing to work weekends shifts on a monthly basis or after hours, if required
Job Grade: Key Stakeholder Relationships Internal - Sales
- Global Operations
- Network Core
- Quality Assurance
- Procurement
- Supply Chain
- Commercial
- Finance
- NOC
- Technical
- VoIP
External Key Performance Areas & Indicators Manage Projects - Ensure adherence to agreed project management methodology - Positive feedback from internal and external Customers
- Manage the execution of projects - Within the agreed upon constraints of quality, scope, time and cost
- Adhere to project communication strategy - Within 2 working hours of project initiation.
- Adhere to program budgets - Costs within budget - Obtain authorisation for over expenditure.
Customer Service - Provide feedback regarding project status verbal, written and Video conferencing - Accurate and timely feedback
- Handle and resolve escalations via logical thought process and escalate internally to placate escalated situations - Within 2 working hours
Supplier Relationships - Build and maintain effective relationships with suppliers - Positive feedback from suppliers
- Escalate to C-Level and drive for outcomes as required - Delivery of circuits within SLA
Internal co- ordination - Identify, manage and communicate project risks, issues and overall project progress to Head of Projects - Timely and accurate reporting - Timely monthly, quarterly forecasting for delivery and revenue
- Attend and contribute to project management meetings within Project department - Weekly meetings
- Adhere and deliver on action steps
Management reporting - Maintain accuracy of Jeopardy list - Accurate information, on time
- Comprehensive risk, supplier reports to Supply chain.
- Update client trackers - Accurate information, on time
