THE PURPOSE OF THE ROLE is to drive customer success and account growth by cultivating strong, long-term relationships, ensuring smooth implementation of our solutions, and establishing the company as a trusted leader in digital engagement. This is a globally focused role, aimed at expanding their client base across diverse regions and emerging markets worldwide.
IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:
- You excel at fostering trust-based, long-term client relationships that drive satisfaction and ensure retention.
- You have a keen eye for identifying opportunities.
- Your clear and persuasive communication skills ensure seamless collaboration with clients and internal teams, keeping expectations aligned.
- You proactively tackle challenges, providing practical and effective solutions in dynamic, fast-paced environments.
- You thrive in a rapidly changing environment, maintaining focus and high performance under pressure.
- You can work seamlessly with cross-functional teams, including technical and product departments, to deliver smooth client implementations and sustained success.
THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:
NON-NEGOTIABLE REQUIREMENTS:
- Fluent in English : Exceptional written and spoken communication skills.
- Qualified and Experienced : A relevant Bachelors degree in Business, Marketing, Finance, or a related field, with at least 5 years of experience in sales or account management, ideally in fintech, telecom, or banking.
- Proven Client Management : Demonstrated ability to manage high-value clients, drive engagement, and deliver results.
- Tech-Savvy : Proficiency in MS Office, familiarity with API-driven marketplace solutions or SaaS models, and a reliable internet connection for remote work.
- Global Mobility : A valid passport and drivers license, with the flexibility and willingness to travel globally and regularly for client engagements.
*It will count highly in your favor if you can also communicate in French, Spanish, or any other languages.
DUTIES WILL INCLUDE:
Customer Success & Relationship Management
- Serve as the primary client contact post-sale.
- Align solutions with clients' evolving needs and ensure a high-touch customer experience.
Account Growth & Strategic Advisory - Identify opportunities for client expansion and advise on the optimal use of features.
- Tailor strategies to enhance client experience within the telecom and banking sectors.
Implementation Support - Oversee onboarding and ensure smooth integration of solutions.
- Liaise with technical teams to resolve issues and improve workflows.
Industry Insights & Guidance - Stay informed on market trends to position the clients product and company as an innovative partner.
- Share best practices with clients based on industry developments.
Feedback & Continuous Improvement - Collect and relay client feedback to inform product enhancements.
- Track account metrics to identify opportunities for renewals or expansion.
