Client Services Representative

African Recruitment and Training • Other • Johannesburg, South Africa • 2d ago

Liaise with client continuously and in a proactive manner regarding shipment events.
Attempt to seek extended business from existing clients and referrals
Present the company as and when required i.e. company functions, client meetings, etc
Send daily status reports to Clients with current information on all their shipments

2. Shipment booking and Co-ordination

Liaise with Client Services department and Trade Lane to co-ordinate the booking and loading of shipments. Relay information to suppliers offices / trade lane relating to pending orders to establish ready date
Monitor daily closer to ready date as to ensure cargo collected on ready date
All info needs to be cross communicated to this person to ensure delegated work had been executed
Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required
Ensure documents are received in full as to enable WNL to process clearance and invoice out
Hand over shipment information as and when the documents are received to operations and continue monitoring

3. Rates

Responsible for all rates relating to existing clients, including changes relating to Freight Rates
Rate Proposal and SOPs updates for existing clients
Communicating Sell rates to Clients
NAC must be followed up with Trade Lane and communicated in writing to Clients
Communicate buy and sell rates to operations

4. Managing of Key Accounts

5. Estimates

6. Queries

Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily
Ensure clearing instructions or export instructions are completed in full
Develop and provide clients according to the monthly / quarterly KPIs
Secure extension business from existing accounts
Proactively managing of credit limits of Clients to ensure that entries are not suspended
Assisting with the recovering outstanding payments
Presentation of Up and Down trade report on a monthly basis
Shipment report to be sent daily

Requirments: