Job details
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Pay
R15000 a month
Job type
Full-time
Permanent
Location
Cape Town, Western Cape
Full job description
The Fountains Hotels, on behalf of Indalo Hotels and Leisure is looking for a Hotel Assistant Front Office Manager to oversee the front desk operations at a hotel. The Assistant Front Office Manager is responsible for ensuring that guests receive excellent customer service, duty manager shifts, and accurate billing. They manage room assignments, answer guest questions, and liaise with other departments such as housekeeping and maintenance teams. They also assist the Front Office Manager in employee-related matters such as evaluations and consulting.
DUTIES AND RESPONSIBILITIES
- Guest Feedback : Guest satisfaction score (GSS) is the average rating given by guests to your hotel based on their experience and feedback. It is a crucial KPI for front office operations, as it reflects the quality and consistency of your guest service.
- Occupancy rate : The percentage of available rooms that are occupied by guests in a given period.
- Average daily rate : The average revenue generated per occupied room in a given period.
- Revenue per available room (RevPAR) : The average revenue generated per available room in a given period.
- Front office productivity : The ratio of output to input of your front office staff in terms of tasks, time, and resources.
QUALIFICATIONS
Minimum
Grade 12 or equivalent
Diploma in hospitality management (Ideal)
EXPERIENCE
Minimum 2 to 3 years work experience as Assistant Manager or Team Leader – Front Office / Guest Relations in a hotel.
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