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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
ROLE OVERVIEW
We are seeking a detail-oriented and proactive Junior Process Analyst to join our Process Optimization team. The successful candidate will assist in:
- Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business Processes
- Analysing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction.
This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital banking environment.
KEY RESULT AREAS
Process Analysis:
- Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement.
- Document current processes using BPMN and UPN process maps.
- Document detailed Standard Operating Procedures (SOPs) for as-is processes.
- Validate SOPs with SMEs and Product Owners.
- Classify and publish SOPs to the Bank’s defined repository.
Process Improvement:
- Work with senior analysts to identify process improvement solutions.
- Assist in designing and testing new processes, and monitoring their effectiveness post-implementation.
Stakeholder Collaboration:
- Collaborate with various departments to gather information, process and activity details, and understand process challenges.
- Communicate findings and recommendations to stakeholders clearly and effectively.
Reporting and Documentation:
- Prepare reports and presentations on process improvement findings and recommendations.
- Maintain accurate and up-to-date documentation of process changes and improvements.
Continuous Learning:
- Stay updated with industry trends and best practices in process analysis and digital banking.
- Participate in training and development programs to enhance skills and knowledge.
ROLE REQUIREMENTS
- Bachelor's degree in Business Administration, Finance, Information Systems, Engineering, or a related field.
- 2-3 years of experience in process analysis, business analysis, or a related field.
- Strong analytical and problem-solving skills.
- Proficiency in process mapping and analysis tools (e.g., ARIS, Microsoft Visio, Lucid chart).
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Attention to detail and organizational skills.
Closing Date: 09 January 2025, 23:59
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
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