About the job Personal Lines Underwriting Manager
Duties and Responsibilities:
- Ensure that all stakeholder (e.g. clients, insurers etc) communication is accurate, timeous, professional and relevant
- Build and maintain mutually beneficial relationships with internal and external stakeholders
- Ensure and contribute to achieving own and company required client satisfaction targets
- Ensure cancellations are minimized
- Ensure retention targets are achieved
- Ensure growth targets are achieved
- Provide expert personal lines advice to internal and external stakeholders
- Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
- Deal with service complaints or escalations and ensure that client needs are satisfied
- Ensure that personal lines underwriting practices adhere to compliance and quality requirements
- Conduct regular audits of personal lines underwriting to ensure high standards of quality are maintained
- Compile, and distribute reports in order to ensure clear reporting to internal and external stakeholders
- Use monthly reports on the department performance and address discrepancies between expectations and actual performance (new business, clients retained, client cancellation, clients per underwriter etc.)
- Assist with the design of training material and standard operating procedures
- Adhere to company mandates
- Participate and contribute in ad hoc projects
- Ensure continuous process improvement and alignment of processes with organisational goals and objectives
- Live the companies values
- Provide training and share information and knowledge with the team
- Continuous coaching and mentoring of team
- Ensure own and team performance objectives are met
- Contribute towards and ensure continuous improvement in own and team performance
- Conduct formal performance review according to company processes
- Ensure personal development plans are implemented and executed
Desired Experience & Qualification
- FAIS Compliant
- 8 years Personal Lines underwriting experience
- 3 years management experience in managing a personal lines underwriting team
- Excellent communication, client service and team management skills
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