Job Purpose
The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.
Key Responsibilities
- Process client requests and resolve incidents swiftly
- Ensure hardware, desktop, network, app and connectivity functionality
- Collaborate with third party service providers to resolve technical issues
- Functional network and infrastructure knowledge
- Network and infrastructure maintenance
- Ticket closure resolved timeously
- Optimal BSC performance
- Client satisfaction
Technical Skills
- Technical and product knowledge; hardware and software
- Technical skills such as Office 365, servicing certificates, and knowledge of third party service provider products
- Network connection and functionality knowledge
- Interpersonal skills
- Communication
- Relationship building
- 2 - 3 years of support experience
- Any IT related experience
- Extensive experience in hardware, application, and software understanding
Desired Experience & Qualification
- Process driven
- Resilience
- Learning potential
- Strategic insight
- Relationship building
Package & Remuneration
This is a permanent role onsite.
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