The Project Manager will support Projects for Transition, Migration, Expansion, Fit Out and Maintenance of sites. Will act as an Individual Contributor In House but will handle Project Based Employees under a Vendor. Acts as a First Point of Contact for BPO Operations concern in Facilities pertaining to Work spaces, additional seats, site expansion, additional equipment, etc., and will provide SMART timelines on the project presented to the Business Leaders. Will also source for Vendors and act as the POC for the business.
- Project Management: Planning to Implementation, Reporting, Documentation, and Close out.
- Technical: Layout, equipment, mechanical, electrical, Fire and Safety recommendations, perspective, punch listing works, and other technical support.
- Financials: OPEX/CAPEX, Costing, and forecast.
- Administrative: Project and Risk assessment, Vendor Management, Documentation, and contracts management, Standardization, Costing and Materials Management, Reports and updates.
Required skills + qualities (technical):
- Ability to work flexible hours
- Preferably with certification in Safety and Occupational Health, Project Management, and LEAN Six Sigma.
- 3-4 years Facilities, property, or administrative function with exposure to a call center or BPO environment.
- Preferably with advanced knowledge on building and facilities administration.
- General/basic knowledge from Information Technology/ Call Center Operations and Organization.
- Proficiency with MS Office applications (i.e. MS Word, Excel).
- Six Sigma.
- Knowledge on building codes and safety standards.
- Project management.
- Vendor and materials management.
- Excellent written and oral English communication skills.
- Should be strategic, analytical with a critical eye for details and systematic.
- Highly organized.
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first.
- We embrace change and innovate courageously.
- We grow together through spirited teamwork.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Outsourcing and Offshoring Consulting
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